We are seeking a capable and motivated Project Officer – Quality, Safety and Service Improvement to support a time-limited program of accreditation-related organisational improvement work over an eight-month period.
This position has been established to coordinate and deliver key quality, governance, risk, and accreditation activities, helping to strengthen organisational systems, support continuous improvement, and ensure ASeTTS remains well-positioned to meet accreditation and compliance requirements.
This role is ideal for someone who enjoys project-based work, has excellent organisational and communication skills, and is passionate about supporting quality services that make a meaningful difference in the lives of people from refugee and asylum seeker backgrounds.
About the Role
This is a Fixed-Term Contract (to 30 June 2027) | Full-Time – SCHADS Award Level 5.1
Reporting to the Executive Manager, you will coordinate and support a range of projects and initiatives, including:
- Coordinating accreditation readiness activities and evidence collection.
- Supporting policy, procedure and governance reviews.
- Assisting with quality improvement and continuous improvement projects.
- Monitoring project plans, milestones and deliverables.
- Preparing reports, briefing papers, project documentation and meeting papers.
- Supporting risk management and compliance initiatives.
- Maintaining project records, registers and documentation.
- Consulting and collaborating with internal stakeholders to drive project outcomes.
- Supporting the implementation of recommendations arising from accreditation, audit and organisational improvement activities.
About You
To be successful in this role, you will bring:
- Demonstrated experience in project coordination, quality improvement, governance, compliance or organisational development.
- Strong written communication skills, including the ability to prepare accurate reports, policies, procedures, briefing papers and project documentation.
- Strong interpersonal, consultation and stakeholder engagement skills.
- Proven ability to work independently while managing multiple priorities and deadlines.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience reviewing information, identifying gaps and supporting continuous improvement initiatives.
- Demonstrated commitment to culturally responsive and trauma-informed practice.
- Sound judgement in managing confidential information, maintaining professional boundaries and escalating issues appropriately.
- Understanding of quality, risk, accreditation or governance frameworks will be highly regarded.
Why Join ASeTTS?
This is a unique opportunity to contribute to a significant body of organisational improvement work within a respected specialist mental health service.
At ASeTTS, you will:
- Contribute to projects that strengthen service quality, safety and organisational capability.
- Work alongside skilled and passionate professionals.
- Gain valuable experience in accreditation, governance, risk and quality systems.
- Be part of a values-driven organisation committed to social justice and community impact.
- Make a meaningful contribution to the wellbeing of people from refugee and asylum seeker backgrounds.
Child Safety Commitment
ASeTTS is committed to safeguarding children and young people and maintaining a child-safe organisation. We have zero tolerance for child abuse and neglect.
All employees are expected to:
- Demonstrate behaviour consistent with child-safe principles and practices.
- Maintain appropriate professional boundaries.
- Understand and follow reporting and escalation requirements relating to child safety concerns.
- Contribute to a culture that promotes the safety, participation and wellbeing of children and young people.
Successful applicants will be required to satisfy relevant screening requirements, including a Working with Children Check.
Diversity and Inclusion
ASeTTS values diversity and is committed to creating an inclusive workplace. We strongly encourage applications from people with lived experience of forced migration, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of diverse genders and sexualities.
Join us in building stronger systems, safer services and better outcomes for refugee and asylum seeker communities.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How much notice are you required to give your current employer?
If you would like to apply, please email through a cover letter and CV to admin@asetts.org.au
