Referral & Services

 

ASeTTS Referral Criteria | Referral Form

MAKING A REFERRAL TO ASeTTS

ASeTTS Duty Service for off the street and ad hoc consultations  is available Monday to Friday, 9-4:30pm.

ASeTTS will ensure that enquiries will be attended to in the same day.

To refer a client to ASeTTS, please fill in and return the referral formPlease fill out using a computer and fax to 9227 2777 or email to referral@asetts.org.au

ASeTTS Services

All of ASeTTS services are provided free of charge to clients. Interpreters are also provided free of charge for non-English speaking clients. All counselling and interviews are confidential. ASeTTS has no political affiliation and assists all survivors regardless of race, religion, ethnicity gender and lifestyle.

Current ASeTTS Services Include:

Short-Term Torture and Trauma Counselling Services (IHSS) (download brochure)

This service offers assessment, support, and short-term counselling to newly arrived refugees who have arrived under the Integrated Humanitarian Settlement Service (IHSS). The programme targets early intervention to address torture and trauma issues.

Flexible Counselling Services (download brochure)

Counselling services are available to individual adults, children, couples and families. Counselling may be short or long-term, depending on individual needs. Additional services include advocacy, referral to other service providers and to the ASeTTS sessional psychiatrist.

Newly Arrived Youth Services (NAYS)

Under the NAYS initiative, ASeTTS is funded to deliver services to newly arrived young people who have arrived in Australia in the previous five years. Participants must be aged from 12 to 21 years and be homeless or at risk of homelessness. Services assist young people to overcome personal and social barriers and to increase their social and economic participation in Australian society. NAYS provides counselling, information, community development activities and referral services in the northern metropolitan region.

Settlement Grants Program Generalist

ASeTTS provides services for people who are permanent residents and have arrived in the previous five years as refugees or humanitarian entrants. The program provides information, referral and advocacy services relating to domestic and social issues arising out of the settlement experience. It enables clients to develop skills and relationships that will help them gain the knowledge and confidence to access mainstream services and increase their participation in the broader Australian community. 

Families in Cultural Transition Programme (FICT) (download brochure)

The FICT program is a series of workshops designed for refugees living in Western Australia. Its aim is to simplify the process of understanding and adjusting to their new environment. Bicultural facilitators are trained to conduct the program in small groups within their own communities.

Consumer Participation (download brochure)

Consumer participation is facilitated through United Voices, ASeTTS' Client Reference Group. United Voices meets once a month to provide feedback on current ASeTTS services, policies and procedures and to provide advice regarding future activities.

Groups

ASeTTS operates centre based groups aimed at breaking social isolation and increasing clients' participation in broader society. The Former Yugoslav Group, Multicultural Women and Men's Group and Multicultural Parent and Child Group meet on a weekly basis throughout most of the year. Different activities, excursions and workshops addressing a range of issues of interest to group members are offered. The groups are open to people from humanitarian backgrounds. The Parent and Child group is for parents with children aged 0-5 who would benefit from a supportive play environment. The group helps parents enhance their relationship with their children and encourage healthy child development.

ASeTTS Research and Training

For all ASeTTS training requests please contact training@asetts.org.au. Thank you.

Complaints

If you, or an ASeTTS client you know, would like to make a complaint about ASeTTS' services, please use the ASeTTS Complaint Form. For support in making a complaint please contact ASeTTS on 9227 2700 and ask for the Clinical Services Manager.

Services may be accessed by anyone who has arrived in Australia having experienced torture and trauma or a refugee like experience.

If you would like to refer a client to ASeTTS please contact ASeTTS on (08) 9227 2700, Monday-Friday 9am - 4:30pm. Alternatively you can download a Referral Form. Please read the procedure before referring.